Shipping policy

Chirologix Shipping Policy
Last updated: October 2025

Processing Times

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Processing times may be longer during new product launches, holidays, or promotional periods.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.
All orders are shipped within Canada using trusted private carriers such as Purolator, FedEx, or UPS.

Estimated delivery times:

  • Alberta & Prairie Provinces: 3–5 business days

  • British Columbia & Ontario: 5–7 business days

  • Eastern Canada & Territories: 7–10 business days

Delivery timelines are estimates and may vary based on location, carrier volume, or weather conditions.

Pre-Orders (Belloost & Other Products)

When purchasing a Belloost pillow or any pre-order item, payment is processed immediately to reserve your product.
Estimated delivery windows are listed on each product page. If timelines change, we’ll notify you by email.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email containing a tracking number.
Please allow up to 48 hours for tracking information to become active in the carrier’s system.

Delays & Lost Packages

Chirologix is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
If your shipment appears lost or significantly delayed, please contact support@chirologix.ca and our team will assist with a carrier investigation or claim.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.
Chirologix is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged, please contact support@chirologix.ca within 7 days of delivery and include clear photos of the packaging and product.
Our team will review your case and arrange a suitable replacement or resolution when appropriate.

Returns & Exchanges

Please refer to our Return & Refund Policy for information regarding returns and exchanges.
Shipping fees are non-refundable unless an error occurred on our part.